FAQ

ORDERING

  • HOW DO I PLACE MY ORDER ONLINE?

Ordering online is simple and easy. Simply browse through our creations, select your preferred products and add them to your cart. You can click “Check out” to see your total order. Your shipping total will appear as you register your shipping address.

  • WHAT IS THE CURRENCY FOR ALL PRICES? 

All price products of Wedding Favy are in US dollars.

  • WHAT ARE MY PAYMENT OPTIONS? 

Wedding Favy accepts all major credit cards (VISA, MasterCard, American Express and Discover).

  • DO YOU REQUIRE A MINIMUM ORDER?

Some of our products require a minimum order. See products page for more information.

 

ORDER TRACKING

  • HOW DO I CHECK THE STATUS OF MY ORDER?

You can check the status of your order by logging into your account at www.weddingfavy.com. We will also send you updates of your order through your registered email address.

  • WILL I RECEIVE A SHIPMENT CONFIRMATION?

Yes. Immediately, we will send you an email with tracking numbers once the order has shipped. You may also log in to your account to track your orders.

  • HOW LONG WILL IT TAKE TO RECEIVE MY ORDERS?
Delivery of orders vary on processing of chosen products. We prepare non-personalized items within 1-3 business days while personalized items are processed within 3-5 business days. This does not include shipping transit time and business days do not include holidays or weekends.
 

    SHIPPING

    • WHAT ARE MY SHIPPING OPTIONS?

    We offer Standard Shipping service to locations within the contiguous United States. For orders shipping to Alaska, Hawaii and other US territories, shipping rates are calculated upon checkout.

    • WHEN WILL MY ORDER SHIP?

    Our delivery time-frame consists of processing (securing and gathering your orders) plus actual shipping. Most orders ship within 3 business days. Product which requires personalizations has longer processing time. Most orders ship within 5 to 7 business days depending on your locations. Feel free to contact us if you have any questions.

    • DO YOU SHIP TO PO BOXES and APO/FPO ADDRESSES?

    Currently, we are unable to deliver to PO boxes and APO/FPO addresses. 

    • DO YOU HAVE INTERNATIONAL SHIPPING?

    Wedding Favy delivers worldwide anywhere UPS (United Parcel Services) can ship. Shipping costs are calculated upon checkout depending on weight of package and locations.

    • HOW DO YOU CALCULATE SHIPPING FEES?

    Click here for shipping rates for the 48 contiguous United States. For Canada and other US territories, shipping is calculated upon checkout based on weight of package and destinations.

       

      RETURNS, EXCHANGES & CANCELLATIONS

      • WHAT IS YOUR RETURN POLICY?

      Our main interest is to give you a great shopping experience by providing high-quality products. When you receive your orders, please check them and verify all products meet your standards. You may return your non-personalized items within 30 days or receipt. Please email us at support@weddingfavy.com to start the process. Please send products in their original form and packaging. Failure to do so may forfeit your request. Credit will be issued after 14 days of receiving the product returned.

      • HOW CAN I CANCEL MY ORDER?

      Once you checkout with your ordered products, we immediately place it for processing and shipment. Please email our customer support at support@weddingfavy.com as soon as you can should there be any changes. We will try our best to accommodate any corrections but we cannot guarantee to grant your requests after the order has been placed. Cancellation fees may apply.

      • CAN I CANCEL PERSONALIZED ORDERS?

      Yes. However, we may charge a cancellation fee of $10 once the personalized labels have been processed.

      • CAN I RETURN PERSONALIZED PRODUCTS? 

      Personalized items are non-refundable and cannot be returned.

      • WHAT SHOULD I DO IF I RECEIVE MISSING, DAMAGED OR DEFECTIVE PRODUCTS?

      We strongly suggest that upon receipt, you carefully inspect your ordered purchases. Please let us know as soon as you noticed any defective or damaged goods. We greatly suggest that you take pictures of the damaged items and email us a copy at support@weddingfavy.com. Please note that we need the original box, packaging materials and all documents that come with the box to be able to process claims.